Shipping and Delivery
Welcome to Zustify’s Shipping and Delivery page. At Zustify, we aim to provide you with a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep. Below, you will find detailed information about our shipping and delivery policies.
Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on your location and the shipping method selected during checkout.
Standard Shipping:
- Delivery within 3-5 business days.
- Available for all domestic addresses within India
Processing Time
Orders are typically processed within 1-2 business days. This processing time includes order verification, quality checks, and packaging. Please note that processing times may vary during peak seasons, holidays, or promotional periods. You will receive a confirmation email once your order has been shipped.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website. If you do not receive a tracking number, please contact us at support@zustify.shop.
To track your order:
- Visit the carrier’s website.
- Enter the tracking number provided in your shipping confirmation email.
- Follow the instructions to see the current status and estimated delivery date of your package.
Delivery Times
Delivery times vary based on your location and the shipping method selected. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.
- Standard Shipping: 3-5 business days.
Shipping Restrictions
Due to certain restrictions, we may not be able to ship to all locations. If we are unable to ship to your address, we will notify you as soon as possible and provide a full refund.
Examples of Restrictions:
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address.
- Military Addresses: Limited shipping options may be available.
- Remote Areas: Some remote areas may have extended delivery times or additional shipping fees.
Lost or Stolen Packages
Zustify is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your package is lost or stolen, please contact the carrier directly to file a claim. If you need further assistance, contact us at support@zustify.shop, and we will do our best to help resolve the issue.
Steps to File a Claim:
- Visit the carrier’s website.
- Locate the claims section.
- Follow the instructions to file a claim for a lost or stolen package.
- Provide all necessary information, including your tracking number and order details.
Damaged Items
If your order arrives damaged, please contact us immediately at support@zustify.shop or +91 7984977312. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly.
Steps to Report Damaged Items
- Contact our customer service team within 7 days of receiving the damaged item.
- Provide your order number and detailed description of the damage.
- Attach photos of the damaged item.
- Our team will review your case and provide instructions for returning the item or receiving a replacement.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible at support@zustify.shop. Once an order has been processed and shipped, we may not be able to make changes.
Steps to Request an Address Change:
- Contact our customer service team immediately after placing your order.
- Provide your order number and the new shipping address.
- Our team will update your shipping information if the order has not yet been processed.
Contact Us
If you have any questions or need further assistance with your shipping and delivery, please contact our customer service team:
- Email: support@zustify.shop
- Phone: +91 7984977312
Thank you for choosing Zustify. We are committed to providing you with the best shopping experience and ensuring your order arrives promptly and safely.