Refund and Cancellation Policy
Welcome to Zustify’s Refund and Cancellation Policy page. At Zustify, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to return or cancel an order, and we are here to help. Please read our policy carefully to understand your rights and our procedures.
Cancellation Policy
If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped.
To cancel an order, please contact our customer service team at:
- Email: support@zustify.shop
- Phone: +91 7984977312
Once your order is canceled, you will receive a confirmation email. If your order has already been processed and shipped, you will need to follow our return process.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Conditions for Returns:
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Items must be returned in their original packaging.
Non-Returnable Items:
- Gift cards
- Final sale items
To initiate a return, please follow these steps:
- Contact our customer service team at support@zustify.shop or +91 7984977312 to request a Return Authorization (RA) number. Include your order number and the reason for your return.
- Once your return request is approved, you will receive an RA number and return instructions.
- Pack the item securely in its original packaging, and include the RA number inside the package.
- Ship the return package to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return is received.
Refund Process
- Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- You will receive a confirmation email once your refund has been processed.
Exchange Policy:
If you would like to exchange an item for a different size or color, please contact our customer service team at support@zustify.shop or +91 7984977312. We will assist you in processing the exchange.
Shipping Costs
- Original shipping charges are non-refundable.
- Customers are responsible for return shipping costs, except in cases where the item received was incorrect or defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@zustify.shop or +91 7984977312. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or need further assistance with your return or cancellation, please contact our customer service team:
- Email: support@zustify.shop
- Phone: +91 7984977312
Thank you for choosing Zustify. We are committed to providing you with the best shopping experience and customer service. Your satisfaction is our priority.